Property Management Onboarding
Welcome to the Torr Property Group property management onboarding hub.
This page outlines everything required to prepare your property for serviced accommodation management, including property standards, setup requirements, responsibilities and the onboarding process.
Most properties are ready to launch within 10–14 days, depending on preparation and photographer availability.
This page simply explains how the process works and what is required to prepare your property for launch.
Launch Process
Preparing a property for Short Term Rental is a straightforward process.
Once the steps below are completed, we will prepare the property for launch across our booking channels.
Property
Preparation
Management Agreement Signed
Professional Photography
Listings Creation & Optimisation
Property Ready To Take Bookings
Property
Set Up Requirements
Before your property can be launched on booking platforms, it must be prepared to a guest ready standard.
This includes appropriate furniture, bedding, kitchen equipment, towels and essential utilities such as WiFi.
To make this process straightforward, we have created a detailed property setup guide outlining the minimum requirements for each room and how the property should be prepared before photography and listing creation.
Please review this guide carefully when preparing the property.
Initial
Setup Costs
To prepare the property for launch there are a small number of one-off setup items required.
Professional Photography
Professional photography is arranged by Torr Property Group to ensure listings perform well across booking platforms.
The cost is typically £150–£250 depending on property size and is covered by the landlord.
Photography is arranged once the property if fully prepared and ready for listing.
Property Staging
If the property is unfurnished or missing items, Torr Property Group can assist with staging and sourcing the required furniture and inventory.
Any staging costs will always be discussed and approved with the landlord before proceeding.
How Management & Finances Work
Management
Torr Property Group manages the operational side of the property, allowing landlords to take a hands-off approach while the property is marketed and operated as serviced accommodation.
We Manage
• listing creation and optimisation
• channel management across booking platforms
• guest communication
• booking management
• pricing strategy and adjustments
• cleaning coordination
• guest support during stays
• review management
• check-in instructions and guest access management
• coordination of maintenance where required
Landlord Responsibilities
Landlords remain responsible for the property itself and its running costs. This includes:
• property compliance and safety
• maintenance and repairs
• utilities and household bills
• council tax or business rates
• furniture and setup costs where required
All utilities and property bills remain in the landlord’s name and continue to be managed and paid by the landlord.
In some cases serviced accommodation properties may qualify for business rates instead of council tax, which can significantly reduce running costs. Torr Property Group can assist landlords with guidance on applying for business rates where applicable.
Management Fee
Our management fee is calculated from the payout received from the booking platform.
Example:
£1,100 total booking
£1,000 accommodation fee
£100 cleaning fee
After platform commission (example 15%), the payout received may be approximately £935.
From this payout:
• Torr Property Group deducts the agreed management fee
• The cleaning fee (£100) is deducted to pay the cleaning team
The remaining balance is the net payout to the landlord.
To ensure revenue targets are achieved, pricing may vary across different platforms to account for platform commissions.
Cleaning
Cleaning costs are charged directly to the guest as part of the booking.
Example:
If a booking is £1,000 and the cleaning fee is £100, the guest pays £1,100.
Torr Property Group collects all payments, pays the cleaning team directly and deducts the cleaning cost before distributing revenue.
Reporting & Transparency
Landlords are provided with full visibility over their property's performance.
You will receive access to our booking system where you can view:
• reservations
• guest payments
• cleaning costs
• management fees
• property income
• maintenance costs and repairs
Our system also generates a clear monthly financial report summarising all bookings, income and costs so landlords can easily review the property's performance.
Payouts are sent on the 1st working day of each month.
Property Operations & Protection
To protect the property and minimise risk, Torr Property Group implements a strict guest verification process.
Before receiving check-in instructions guests must provide:
• verified identification
• signed rental agreement
• security deposit
• valid card details on file
Guest cards are charged for any damages where required.
If maintenance issues arise during guest stays, Torr Property Group will:
• report the issue
• coordinate contractors where required
• obtain approval before proceeding with larger works
Where damage is caused by guests, costs are recovered from the guest wherever possible.
These processes help ensure responsible guests and minimise risk to the property
Marketing & Booking Channels
Properties managed by Torr Property Group are marketed across multiple channels to maximise visibility and occupancy.
These include:
• Torr Property Group direct booking website
• major online travel agents
• our own marketing channels
• direct partnerships with companies requiring accommodation in major UK cities
Our goal is to maximise revenue by positioning the property across multiple booking channels.
Property Running
Costs
Before launching the property we ask landlords to provide an approximate total monthly figure for their property outgoings.
This helps us understand the minimum revenue required for the property and allows us to structure the most effective pricing strategy.
A detailed breakdown is not required, just a realistic overall figure covering typical costs such as mortgage payments, utilities, service charges or other property expenses.
Providing an accurate figure helps ensure the pricing strategy aligns with the property’s financial requirements.
Management Agreement
Please review the Torr Property Group management agreement before proceeding with onboarding.
This agreement outlines the management terms, responsibilities and operational structure for the property.
Once reviewed and agreed, the agreement can be signed electronically.
If you have any questions regarding the agreement, we’re happy to discuss any points before signing.
Onboarding Fee
A one-off onboarding fee of £199 is payable once the management agreement has been signed.
This covers:
• property onboarding
• listing creation and optimisation
• systems setup
• operational preparation for launch
Next Steps
Once you are happy to proceed, the next steps are:
-
Review and sign the management agreement
-
Pay the £199 onboarding fee
-
Provide your approximate monthly property outgoings
-
Prepare the property in line with the setup guide
Once these steps are completed we will begin preparing your property for launch.
Most properties go live within 10–14 days, depending on preparation and photographer availability.
If you have any questions about any part of the onboarding process, we are always happy to discuss this with you before proceeding.